Don't work for the call center - werkgeversreview Customer Care Agent bij FirstService Residential

Let's see, there's the fact you get micromanaged daily, there's no one to help when you need it. Leadership sucks, there's no ownership when a mistake is made. The turnover rate is unbelievable, and I don't blame people. The expectations of being able to solve someone's problem in 5 minutes is crazy. The amount of calls that are taken in the call center is a lot, and the team managers get incentives for large call volumes, so it's like they expect you to just take massive numbers of calls and it doesn't matter if you help them or not.