Supportive and helping in process but unhappy with matrix and if need if any help need to support
Minpunten
Not happy with metric and by following those it’s an issue and by the end of the day whts really matter is cx resolution and issue resolved but here metric matter
Reactie van Firstsource Solutions
8mo
Thank you for your feedback. We’re glad to hear that you find the team supportive and helpful. We will continue reviewing ways to balance performance metrics with effective customer resolution
Remote, Company provides equipment, No Weekends. Gain your experience and move on!
Minpunten
People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!
