Structured onboarding helps freshers, but impacts work-life balance - werkgeversreview Costomer Service Associate bij Firstsource Solutions

5,0
28 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Structured onboarding and training programs. Clear SOP‑based processes help freshers learn quickly.

Minpunten

Can affect health and work‑life balance over time.

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Reactie van Firstsource Solutions
4w
Thank you for your feedback. It’s great to see that structured onboarding and SOP-driven processes are helping freshers ramp up quickly. At the same time, your concern around work-life balance is important and highlights an area for improvement.

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5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great team support from everyone

Minpunten

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1,0
18 mei 2026
Aanbevelen
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Pluspunten

None. Deadful company. Stay away

Minpunten

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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