Firstsource, for those that don't know, is an outsourcing company. So it takes departments of other (often large and well known) companies and profits BECAUSE it either gets employees to do more work or pays less.
In my experience as part of Lloyds Commercial Finance it is a lot of both.
Firstsource made half of the staff redundant which naturally has doubled the work. In addition to this turnover at all levels has exploded. New employees are badly trained and soon learn they are paid significantly less than those doing their job but under a Lloyds contract and managers can't stand the impossible audit targets and the pressure from both Firstsource and Lloyds,
The office is in the middle of nowhere, is dirty and has minimal workspace let alone any proper communal areas or nearby places to eat.
There is no longer any serious progression within the company.
Firstsource relies on overtime to (eventually) hit the audit targets for Lloyds as the turnover means it doesn't have enough staff. However, this overtime is regularly removed....before being reinstated the next month.
