Telephone banking - werkgeversreview Customer Advisor bij Firstsource Solutions

3,0
10 mei 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home Pay on time Easy to move shifts Shift patterns

Minpunten

Late shifts Lacks training on certain aspects eg. Loans Timed breaks - 1min late from break is deducted from pay High call volumes- never any call swings

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Reactie van Firstsource Solutions
4y
Thank you for your review – it’s good to see you are building your career with us. We're pleased to hear you enjoy the flexible working arrangements we have and that you are able to adjust your shifts as and when needed. As a high volume, fast-paced customer service provider it can sometimes feel intense but our people do a great job of providing the help our customers need. You mention a lack of training – please reach out to your Team Leader or HR Team to get support with this – we can put the relevant steps in place to bring you up to speed with the knowledge you need. All the very best for a long and successful career.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Minpunten

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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