Decent on the short term - werkgeversreview Customer Service Agent bij Firstsource Solutions

3,0
24 aug 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training is okay, really learn on the job Can be rewarding

Minpunten

High pressure Customers can be difficult, but they're upset with the service not with you Calls are frequent, one after the other.

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Reactie van Firstsource Solutions
3y
Thank you for your review, and we're very glad to hear you found working with Firstsource rewarding. We are a fast-paced environment that can sometimes feel intense, so our Team Leaders and Mental Health First Aiders are always on hand to provide support, especially when having difficult conversations. We also offer a fully funded Employee Assistance Programme, which provides access to counselling sessions should you require them. We have a number of opportunities and schemes for career progression including JetSet, AIM, and RISE. We also offer apprenticeships and funded degrees with Ulster and Derby Universities, which all colleagues are welcome to apply for.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Minpunten

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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