Depressing work with bad targets - werkgeversreview Customer Experience Advisor bij Firstsource Solutions

1,0
8 jul 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Pay was above average for the area.

Minpunten

Targets set are ridiculous and they keep pushing for higher as people meet then, making it a constant treadmill you never reach the end of. Turnover is really high because people kept leaving for depression and stress.

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Reactie van Firstsource Solutions
1y
Thank you for sharing your experience at Firstsource. We're glad to hear that you found our pay to be above average for the area. However, we're sorry to hear that you felt our targets were too demanding and contributed to stress and high turnover. While we do have high targets to provide the best service possible to our clients, we understand that finding a balance between challenging goals and maintaining employee well-being is essential. Our colleagues play a crucial role in helping us deliver exceptional service to our clients, and we're grateful for their hard work and dedication. We also recognize the importance of providing support for our employees, and we have resources in place to assist those who may be experiencing stress or other challenges. We appreciate your feedback and will take it into consideration as we continually evaluate our practices to ensure a supportive and balanced work environment.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

1,0
18 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

None. Deadful company. Stay away

Minpunten

Everything. They do not speak english very well ( India based). They cut your pay if you do not meet quality or quantity matrix. As one of the highest producers,I exceeded my numbers every week. 1 week i was not feeling well my pay went from 18 to 6 an hour.

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