Mixed bag - werkgeversreview Customer Service Agent bij Firstsource Solutions

2,0
25 okt 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Agents were decent people for the most part

Minpunten

TLs genuinely seemed to believe being a TL in a call centre made them monumentally important.

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Reactie van Firstsource Solutions
1y
Thank you for sharing your thoughts. We're glad to hear that you enjoyed working with our outstanding agents. We're disappointed to hear about your negative experience with the TLs and the workplace culture. We can assure you that we are continually working on improving our management processes and training, and creating a more positive work environment. Your feedback is valuable and helps us identify areas where we can do better.

Ontdek andere reviews over Firstsource Solutions

5,0
4 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great team support from everyone

Minpunten

Not much pto and policy change

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote, Company provides equipment, No Weekends. Gain your experience and move on!

Minpunten

People with higher education do not succeed with this company. Peanut shells for pay (not the whole peanut) with expensive “benefits”. Very much ran on favoritism. Some leaders micro manage to the point of not wanting to clock in to a remote position, yet take zero initiative in training you at any time during your onboarding. Equipment is subpar. Beware of the HIPAA violations!!!!!

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