Pluspunten
- 30 days yearly vacation - If you know what you are doing and have the technical knowledge to handle the work then workload will not be high for you. This also highly depends on which team you will end up because customers from different areas in the world have different mentality. Can't come with any other pro that can be pointed out. Salary is according to the market, not higher neither lower and it varies a lot. It is all about what deal you can negotiate.
Minpunten
- Terrible office environment. - Huge open space with no sound isolation at all between the desks, very noisy with no quiet places to rest aside one and a half small kitchens which are mostly crowded with people speaking different languages. - Before Coronavirus situation there was no option for home office. Stuck in the terrible office environment from 9 to 6 every day. It is uncertain what will be after Coronavirus situation but chances for regular home office are very slim. - Direct managers are good people but bad managers. Rarely stand behind their team and will never doubt anything coming from higher management even if it seems wrong or bad. They are more something between team leaders and managers rather than managers really. - They keep changing the rules and experimenting without discussing beforehand with the employees. Sometimes you feel like a laboratory rat for experiments. - Related to the previous point - employee opinion doesn't count, you are not even asked or there is not even a discussion before something which affects you directly is about to be implemented. Direct managers only repeats "Nothing I can do, it comes form higher management". - General rules are more suitable for call center rather than TAC support where some of the engineers are very highly skilled but most of the work thy do is overkill for their skill (see next points). - Level 1 and Level 2 are doing pretty much the same work with slightly different criteria to match. There is no proper flow for the cases e.g. L1 -> L2 It is just a chaos of every one is doing everything. - Bonus system is based on some numbers and Formula which constantly changes ( remember the experiment rats ) but the end result is always the same - whoever can better exploit it takes the bonus. - The bonus system has major flaw - It does not matter who is more skilled or who solved the most difficult cases, what brings you the bonus is exploit the system to gain numbers which mostly comes from solving call center work, the hard and interesting cases are only hurting your stats against the bonus and does not bring you anything, so you have to avoid them even if you don't want to. - Did I mention the office environment is terrible and you are stuck there every day from 9 to 6 ?