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      Foundever

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      Reviews voor Foundever

      Telephone Customer Service - werkgeversreview Call Center Customer Service Representative bij Foundever

      4,0
      22 feb 2017
      Call center customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      The onsite people were great! Local management went out of their way to work with you on transportation and scheduling. Paid training for each project, including up-training.

      Minpunten

      Lower than average starting pay. Most call centers in the area start pay at at least 1-2 dollars higher per hour. Pay cap. The most you could earn as a regular rep was only $1.50 per hour higher than the starting pay, regardless of performance or time on the job.

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      5,0
      2 jul 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Training is easy to get through it’s nice to work from home doing so.

      Minpunten

      Haven’t really found any yet.

      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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      Reviews voor FoundeverReviews voor Call Center Customer Service Representative bij FoundeverReview voor Foundever