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      Foundever

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      Reviews voor Foundever

      It's a sweatshop - werkgeversreview Customer Service Agent bij Foundever

      1,0
      16 jun 2008
      Customer service agent
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      There are only two good things about working at Sitel. They are the employer paid benefits and you're making slightly more than minimum wage.

      Minpunten

      Everyone from corporate management down to floor supervisors gossip, listen to gossip and base their reviews and disciplanery measures on gossip. For example if one of your fellow emploees don't like you and spreads a rumour about you and someone in management hears the rumour you can bet your days as an employee are numbered, they will fire you based on rumours and hearsay. It's a very toxic work environment. Don't even think about getting sick and missing work as you will receive a written warning about your attendance.

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      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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