Minus 5 star rating. Absolutely HORRIBLE!!!!. Worst employer EVER!!!!! Stay clear of the Las Vegas ll. Incomplete training, their chatroom they call "Spark" for agent support is a joke. They don't care about their employees, clients or clients customers. They don't follow their own policies and procedures. They don't give promised bonuses and incentives. They took Nebraska taxes out of Nevada paychecks when Nevada has no state taxes. They lie to customers about canceling a membership when they actually leave the membership open. They terminate experienced agents to make room for new trainees that cost them less. No such word as job security here. Coaches and agents are either fired or quit on a regular basis. Extreme cases of favoritism to some who least deserve it. Often skip verbal and written warnings to go straight to final write up. This had been the worse employer experience in my 20+ years of work history. - werkgeversreview Cross Trained Call Receiver bij Foundever