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      Foundever

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      Reviews voor Foundever

      DO NOT APPLY - werkgeversreview Customer Service Representative bij Foundever

      1,0
      22 apr 2022
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      You get your paycheck on time.

      Minpunten

      A toxic work environment with little ongoing training. Expected to log in 15 min before the shift to load tools. (unpaid) Expected to review emails, coach backs and the like on your own time (ie breaks, lunch) Many employees have not received their incentive pays properly. For almost 4 years I saw incentive pay on my checks only 4 times when it was supposed to be monthly. You are expected to SELL on every call even if in a nonsales role. There are NOW monthly quotas you MUST make or you get a written warning. YOU will BID for shifts based on impossible KPIs that favour long time employees. YOU will NEVER earn more than 10 cents above min wage.

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      5,0
      2 jul 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Training is easy to get through it’s nice to work from home doing so.

      Minpunten

      Haven’t really found any yet.

      2,0
      10 jun 2026
      Account resolution specialist
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

      Minpunten

      You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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