Foundever

Reviews voor Foundever

Poor Experience - werkgeversreview Customer Service Representative bij Foundever

1,0

24 sep 2022

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Able to work from home

Minpunten

Micromanagement. Constant pressure to finish calls in 10 minutes or less, regardless of whether or not customer's issue was being solved. When sales quotas were implemented, we were still expected to continue to answer calls in 10 minutes or less, even though sales calls were much longer than troubleshooting calls. Another negative was that the break times were very short (two 10-minute breaks and one 30-minute lunch for an 8.5 hour shift).

Reactie van Foundever

Thank you for sharing this honest review. We always want our associates to feel comfortable sharing their experiences with us, good or bad. We understand that giving good customer service to your customers is important to you along with having a good work life balance. We will definitely share your feedback. Kim from Sitel Group

Ontdek andere reviews over Foundever

5,0

2 jul 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Training is easy to get through it’s nice to work from home doing so.

Minpunten

Haven’t really found any yet.

2,0

10 jun 2026

Account resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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