It's not that great - werkgeversreview Customer Service Representative bij Foundever

1,0
30 sep 2024
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home is available which is amazing. Pay is pretty good for entry level.

Minpunten

The equipment they give you to work from home doesn't work, I ended up having to be on site full time because no one would help me with my equipment. The environment isn't professional at all, the management sucks and don't focus on the things they should be focusing on. They count the tiniest things against you, even if it's not your fault. Sometimes the pay wouldn't come on time. The pay would come a day or so late which is not fair or reliable at all. You're also not allowed to do anything except wait 30+ minutes for a call. The place I worked at specifically felt like high school. There was so much gossip and anything you shared about your personal life to management got around. The managers would be talking to other employees that were their friends for an hour every morning and they wouldn't do their job but would get upset when someone else isn't focusing on their job. A lot of hypocrisy, immaturity and non-professionalism.

Ontdek andere reviews over Foundever

5,0
2 jul 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Training is easy to get through it’s nice to work from home doing so.

Minpunten

Haven’t really found any yet.

2,0
10 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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