Foundever

Reviews voor Foundever

Engagement & Salary - werkgeversreview WFM Manager bij Foundever

3,0

21 mrt 2025

Wfm manager

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Opportunities in career development Learning & Development

Minpunten

Salary Manager & Employee engagement lack of interest in creating a true connection

Reactie van Foundever

Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concerns about feeling unrecognized as an employee, especially in a dynamic customer service industry where turnover can sometimes impact the sense of belonging. At Foundever, we deeply value the contributions of every team member, and we strive to create an environment where everyone feels heard and appreciated. Your feedback is incredibly valuable in helping us understand areas where we can improve and better support our employees; that is why our My Associate Experience (MAX) program has been implemented. Through our MAX Annual Survey, we encourage open communication and actively seek input from our employees to drive positive change within our company. We also offer psychological help through our PULSO program, which provides a 24/7 support line. Sofia from Foundever

Ontdek andere reviews over Foundever

5,0

29 mei 2026

Financial representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

7 week training to get a person ready to go into production.

Minpunten

Work hours depends on clients needs. So hours may vary.

2,0

10 jun 2026

Account resolution specialist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Minpunten

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

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