Probably the worst job I have ever had. Pay isn't worth the stress. - werkgeversreview Customer Service Representative bij GEICO

1,0
8 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent hourly pay compared to other entry level jobs.

Minpunten

Unrealistic goals and metrics. Extremely high employees turnover. Unbearable work environment. Constant gaslighting and changing standards and expectations. Constant technology issues, but agents are expected to work as though systems work smoothly. When whole departments close because too many agents quit, agents in other departments are expected to pick up the slack with no extra pay and no change in the amount of calls per hour metrics. It is clear that management does not care about employees. I liked geico as a customer and was a geico customer for years, but after my experience as an employee, I switched and never plan to ho back.

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5,0
8 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I had the opportunity to meet Nancy Pierce during a visit to our office, and she was very personable and engaging. It made a strong impression to see leadership so approachable and willing to connect with employees. Overall, I genuinely enjoy working here and feel supported in my role.

Minpunten

No significant downsides to mention at this time.

5,0
27 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Minpunten

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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