Pluspunten
Profit sharing, health benefits, and the people you work with.
Minpunten
The level of micromanaging that has been happening over the past few years has become unbearable. They continue to change expectations to become tougher, and then come down on you even more so for mistakes or for arbitrary judgements on if you were “empathetic” enough. (Which in their eyes basically means saying “I’m sorry” anytime the customer says anything. ) The workloads have become unmanageable, while the expectations have made it impossible to try and stay on top of things. You can’t keep up with the intake AND work your already established claims, at this point it’s just not possible. When concerns are brought to management they say “We hear you” and then nothing actually changes. Or if it does change it’s for the worse. There is no longer any benefit to being a tenured and seasoned employee. They just don’t care and your expertise is not valued. Management is constantly treating us like we’re high schoolers and thinking things like a sticker chart to mark progress or giving out candy/pizza is going to improve morale. It doesn’t. The WFH situation is a joke. They’ve made the expectations to stay remote impossible and it almost feels as though it’s purposely being done. When you keep moving the goal posts like this it’s impossible to maintain good and steady scores.