Pluspunten
There is nothing positive. People are on meds. People are on stress leave. People are crying in the bathroom.
Minpunten
The expectations are very bad. We are told it's for the customer. The things we do the customers do NOT like. A lot of things are swept under the rug. The level of claims received is high; however, if management would let us just do our job it could be manageable. The supervisors screaming. The answering every call, even if it's not yours is bad. Supervisors: when you are screaming in the background about the phones, our customers actually can hear you! Sometimes we can't get the second line because a customer told us their spouse died in the loss and you screaming about answering the phones actually upsets the customers.