Pluspunten
fantastic benefits, decent pay for no college degree. the opportunity to work from home if you were a high performer was available when I worked there. promotions were always from within and there are fantastic opportunities for career advancement into upper management where you can earn much better money than being on the phones, but you gotta slum it through being a CSR for at least 6mo first.
Minpunten
the job is disguised as a CSR job at first, assisting customers with policy changes, payments, etc. towards the end of training is when you're told that your major metric is to push the sale of new policies, and get them transferred to the sales department to sign them up for additional policies like home/renter's insurance, boat insurance, whatever. it's scummy and gross and you get punished/counseled if you don't get enough transfers. that is why the majority of people ended up quitting in my training class.