A launchpad for newcomers, a trap for experienced hires - werkgeversreview Technical Services Manager bij GL Solutions

2,0
1 jul 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

GL Solutions can be a genuine launchpad if you're trying to break into tech from a non-traditional background. You'll get responsibilities sooner than you would at a larger company, project management, implementation, support, client work ,and there are talented, dedicated people throughout the organization who care about the work and the clients. I made friends I hope to last a lifetime. The Flathead Valley itself is beautiful, and my family enjoyed living here. I won't take any of that away from the company. But none of it is why I'm writing this review.

Minpunten

The company is run like a 5-person startup, despite being 27 years in business. Leadership demands extreme ownership from everyone, as if each employee held equity, and constantly invokes "friends struggling together." In practice, that framing asks employees to shoulder startup-level sacrifice with none of the startup-level upside; no equity, no meaningful raises, no path to a real payoff. You're being asked to bleed for a privately held company, which seems to be held together by duct tap. That math doesn't work for anyone but the owners. Leadership is highly reactive, and meaningful change is hard to come by. If your thinking aligns with the prevailing culture, you'll do fine, but fresh perspectives and ideas that challenge the status quo tend to go unheard, or actively shunned. Yes, GL is a business and must make money, that's understood. But financial pressure isn't a blanket justification for ignoring the people doing the work or letting trust and culture erode in the process. Culture is curated from the very top, and the tone leadership sets flows downward. Right now, that tone leaves a lot of capable people, often the younger talent coming in with fresh perspective, feeling like their input doesn't matter, because it doesn’t align with 25-year-old processes. Day to day, it can feel like Groundhog Day. The project management methodology is, in my experience, poor, and the underlying technology is well behind modern standards. Scope creep is constant and systemic. You'll be told there are no capacity issues while simultaneously being asked to absorb another team's backlog because they can't keep up. The 45-hour week is a floor, not a ceiling, busy stretches push well past that, and there are no lighter periods on the other side to balance it out. There is no comp time, no flex week, no recovery. The expectation is that you sustain peak output indefinitely, and if you can't, that's read as a you-problem. Compensation moves in one direction at GL: down. I started as a Project Manager, was promoted to Director of Operations, and after about a year in that seat the role was eliminated, my salary was cut by roughly $30,000, and I was moved into a Technical Services Manager position. That isn't a layoff or a performance issue, that's a company restructuring its own promotion away and asking the person to absorb the loss. In my two and a half years here, I’m not aware of many, if any, people receiving a raise. The company also converted hourly staff to salaried; based on the duties I observed, I think some of those reclassifications are worth a hard look under wage-and-hour law. Trust across the organization has eroded badly following layoffs and compensation changes, and there is real concern about where this company is headed. More than a few colleagues have described it to me, unprompted, as a ship taking on water. I share that concern. The talent that's leaving is not being replaced with talent of the same caliber, and the people staying are stretched thinner every quarter. I moved my family across the country for this opportunity. I ignored the negative reviews already posted here because I trusted my experience would be different. It wasn't. The way this organization is run took a real toll on me, I left with an impostor syndrome I'd never felt in my career, and I'd spent twelve years in the Army before this. That should tell you something about the environment. Before you accept any offer here, do your homework, properly. Read every existing review on this page carefully. Then go to LinkedIn and reach out to current and former employees who are not in leadership positions: individual contributors, mid-level managers, and people who left within the last two years. Most will respond. Ask them what a normal week actually looks like, whether they've received a raise, and whether the role they were hired into is the role they're doing today. The picture you'll get from those conversations is the real one. Interviews with leadership will not give you that picture. The reviews on this page are not exaggerations. They are not disgruntled outliers. They are accurate, and the people who wrote them were trying to warn you. I'm adding my voice to theirs.

Ontdek andere reviews over GL Solutions

5,0
8 jul 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

I learn lots of new skills and enjoy the people I work with. The work is challenging but rewarding. I like the mission of the organization.

Minpunten

Occasional long hours but rarely above 50hrs/wk.

1,0
8 jul 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Pay is decent for the area.

Minpunten

I worked here for over 2 years. Below is an honest breakdown of my experience. Leadership does not provide clear or consistent direction. Priorities change frequently without communication to staff. Decisions are made without explanation or follow-up. There is little accountability when those decisions negatively affect employees. Commitments made by management are frequently not followed through on. Employee surveys are conducted but the results do not appear to lead to any actual changes suggesting they are just for show. Employees are often set against each other rather than encouraged to collaborate. Raising concerns is not encouraged, and there is a general reluctance among staff to speak up. Complaints about workplace issues are generally not addressed. There is minimal focus on employee wellbeing. "Fish when you are retired". Job responsibilities expanded well beyond the original role description over time, without a corresponding change in title, pay, or recognition. As a PM, I was also required to handle Account Manager duties due to ongoing staffing shortages in that department. Workload was not adjusted to reflect the added responsibilities. When client or organizational issues arose that were outside of my control, I was placed on a formal work plan rather than the issue being addressed at its source. Requests to review compensation or clarify role boundaries were not acted on. They will demote and cut pay without any documentation for proof and reason (probably because of company financial issues). I personally experienced this. Deadlines and project timelines are typically set without input from the employees responsible for the work. Staffing levels are often not sufficient to meet the expectations placed on teams. There is little recognition of work completed, with more focus placed on shortfalls than achievements. Turnover is high, particularly in certain departments, which contributes to the redistribution of workload onto remaining employees. This creates a cycle where existing staff take on more responsibility without additional compensation or support, which in turn contributes to further turnover. Management changes and reorganizations happened multiple times during my tenure, which made it difficult to maintain consistent expectations or reporting structures. Each change came with new priorities that were not always communicated clearly to the team. Treatment across employees is inconsistent. Certain employees receive more favorable assignments, flexibility, and advancement opportunities than others. Standards for performance and conduct are not applied equally across the team. Training for new responsibilities, especially those added outside of an employee's original role, was minimal. Employees are generally expected to learn on their own with limited guidance or support. The workload combined with unclear role boundaries made it difficult to maintain a reasonable work-life balance. This was compounded by the redistribution of work from unfilled positions onto existing staff. Leadership and management have sent internal emails directly asking employees to leave positive reviews on Glassdoor, particularly during periods when the company was struggling to hire. Look at the time stamp of when these reviews are posted. Usually multiple on the same day. This should point to overall issues. Everyday is a gamble based off of the leaderships emotions that day which they cannot control. Very happy to leave this place.

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