Pluspunten
One great thing about the company is the CEO and his interest in teaching as well as his passion for service. Kaye is truly a great guy. Another is the freedom you can be given as a a manger to make decisions without needing oversight. The company trust your decisions and stands by you within reason. Working around the planes and at FBOs is very cool. Gives a unique look into the world of the super rich.
Minpunten
One of the worst things about this company, from a management perspective, is that the company goals, where you make most of your bonuses, are not accurate for the regions. It is assumed that because California can sell Ferraris, that you should be able to charge 3-400 for certain large SUVs. Problem with this is, yes people appreciate service, but charging 2-3 times what the market average is all because the cars have features that the guest will never use, seemed to be counterproductive. Sure, some markets have super rich guys that are paying to fly all over the world in a private jet. However, others have business travelers, who happen to be coming in on a company plane. Go didn't seem to understand that in a tough economy, pulling up a $249 Benz to a car because the guest asked for a full size, doesn't go over well when the expense report gets turned it. By far the worst thing about this company is the California HR!!!!!!!! you could literally have an employee be beyond disrespectful to you and your coworkers and you, as the manager, would be reprimanded for sending them home, solely because the person is a minority. This, the HR tactics, delivered from miles away, made an environment where the team suffers because managers have no authority to remove troubled employees from the work place for poor behavior, foul language, or insubordination. I guess people in California are used to that. In terms of moving up, I watched numerous great people, who had been with the company for years, give so much to the company and all for $12-13 in California. These folks were acknowledged as being excellent, but not paid as such. Basically, if you have a manager, you won't move up unless you move or that person gets fired/promoted. If you have a regional, you won't move up unless that regional quits or gets promoted; and even then the promotion can be based on things other than results. Word to the wise, if you are going in hourly, and they are selling you on the commission, don't count on it. Yes, the commission is guaranteed, but very low if you don't hit your goals. I watched locations that never broke 35k to continue to have monthly goals of 65k with zero data to support the reasoning or logic for such numbers. Even then, the average hourly employee only gets $250 before taxes. Aka, come in early, stay late, work out in the heat, somehow generate 20k in extra sales, and we will give you about $1/ hour more for that month. Don't buy the bonus hype without asking to see the data!