Hosting Sales / Support - werkgeversreview Hosting Support bij GoDaddy

2,0
22 mei 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great Benefits Make a solid effort to make everything you need available to you at work Many departments to move into (if you can sell)

Minpunten

Knowledge and Accountability fluctuate GREATLY in management Expectations to meet metrics take precedent over employees Illusion that employees that upper management actually care about customers

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Reactie van GoDaddy
9y
Thank you for taking the time to share your concerns. We at Godaddy understand that our customers are micro business's. These customers are experts in their field but most of the time do not understand what they need to do to have a successful online presence. It is our job to help them not only with the technical issue they are calling in about, but to help understand what their business goals and struggles are so we can match them with the correct products to make those dreams a reality. We never want any of our customers to be sold something they do not need. We do monitor refunds of individuals sales so we can ensure that we do not have these behaviors. Rarely do we ever terminate employment for an individual to fail a minimum expectation. We have dedicated Coaches and Supervisors who are great at coaching the behaviors needed to be successful in the role. Customer satisfaction is an area where we consistently focus rewards for our employees and plays a factor in overall ranking for annual reviews,and annual Luminary awards.

Ontdek andere reviews over GoDaddy

5,0
29 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I've been with this company now for 10 years and I love it. It's a fantastic place to work. There's plenty of venues for assistance if you need help of any kind. The hours are reasonable and flexible. I had all my children during my tenure with GoDaddy and the support, time off and accommodations were nothing short of outstanding. I love the team I work with. There's a lot of room for growth and internal opportunities. The leadership here is unlike anywhere I've worked previously. GoDaddy has an eye for leadership talent and it shows. Overall, I love the company I work for.

Minpunten

I wouldn't say it's a 'con' but opportunities for growth require initiative, Expanding your comfort zone and getting to know people really help.

2,0
22 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great benefits, cool people (not including leadership)

Minpunten

- You'll be worked like a slave, told when you can take your breaks and lunches. - Boy's Club. If you're in it, you can get away with lying to customers, breaking company policy, and basically whatever you want. If you're not part of it, watch your back, you'll be hyper-scrutinized for every action you take. - Commissions are capped, so top performers are limited. - This is not a true sales job, you are taking inbound customer service calls and will be expected to do technical support and deal with escalated inbound customers. - Much of the job has been outsourced to a Business Partner Organization (BPO) in the Philippines. Because they aren't true GoDaddy employees, they are allowed to operate like the wild wild west. Lying to customers, selling them duplicate products, deleting things from their accounts and reselling them the same product. Basically a complete legal nightmare... but you aren't allowed to complain about it and you are expected to fix all the problems they create.

2
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