Was great, but went downhill fast - werkgeversreview Customer Service Associate bij Grainger

3,0
22 jun 2015
Aanbevelen
Goedkeuring directeur
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Pluspunten

They know how to sell a job, and most of the employees are great team players. Generous PTO compensation and benefits are above average.

Minpunten

Corporate seems to be lost when it comes to vision. They throw everything at a new idea, including elaborate training, then bail on the plan as soon as it doesn't work exactly as hoped. Emails sent to all employees about record profits the previous year were followed by announcements that profit sharing would be decreased in coming years. Announcements about sponsoring a race car were followed by announcements of branch closings and work force reduction at already strained branches. Resources are thrown at the sales teams at the expense of the branch employees that are actually doing the work.

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5,0
30 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Big Company -- Dominate the market;

Minpunten

None to think of, yes.

5,0
30 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Having worked for several other companies throughout my career, I can honestly say that Grainger provides the best employee training and development I've experienced. The amount of time, effort, and resources they invest in helping employees succeed exceeds every other company I've worked for combined. Grainger is committed to making sure everyone has the same opportunities to learn, grow, and advance. The company provides the tools, training, and support needed to build a successful career. The opportunities are there for everyone—you just need to ask questions, take initiative, and seek them out. Managers and teammates are supportive, and the overall culture encourages continuous learning and personal growth. In addition to the excellent training, Grainger offers a positive work environment, strong benefits, and a culture built on teamwork, safety, and customer service.

Minpunten

As with any large organization, some processes can take time due to multiple levels of approval. Workloads can also be demanding during busy periods, but the support from coworkers and leadership helps make those times manageable.

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