Stay away - werkgeversreview Customer Service Representative bij Graybar

1,0
31 jan 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

A stable Mon-Fri work schedule

Minpunten

Your primary customers are electricians who expect their orders to be ready as soon as you hang up or become angry when you don’t know the jargon ie monkey rubbers or frog eyes or a product has been discontinued or the lead time is months out. Training is non-existent. You are put out on the warehouse counter to pick orders that are submitted and for customers who come in. After a month you are then placed at a desk, told the bare minimum on how the system works and are left to your own devices. Senior management is more concerned about telling you about all the vacations they take and how this is the best work environment you as an employee have ever been in.

Ontdek andere reviews over Graybar

5,0
1 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Lots of experience, hands on learning

Minpunten

Lack of compensation ( money-wise)

2,0
5 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Employee owned so profits are shared with both employees AND employee stock holders

Minpunten

Graybar is trying to keep pace with the digital transformation of our industry, But, most senior leaders lack the experience needed to execute true digital change. As a result, the company has made several costly missteps. Graybar needs more outside senior talent with a proven track record of building and deploying customer‑facing digital solutions that both simplify the customer experience and reduce Graybar internal labor. Our current AI initiatives are unlikely to deliver meaningful results because our data is too inconsistent to support AI and other inititives. Without significant changes soon, Graybar’s long‑term outlook risks mirroring companies like Blockbuster, Borders Bookstores, Sears, and JCPenney—businesses that failed to adapt when customers shifted to online purchasing instead of relying solely on brick‑and‑mortar service or phone/fax to place orders.

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