MEH - werkgeversreview Customer Service Professional (CSP) bij H&R Block

3,0
5 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Easy work Great coworkers Occasional food in breakroom

Minpunten

Constant 11 hour shifts with no set breaks. Max I was ever able to take was 20mins. Tax pros are regularly 30mins-1hr late for their appointments, leaving you to deal with their angry clients. There were times where clients had to wait over 2 hours. My second week into working with the company, I was scheduled over 13 days straight (with my manager knowing I'm a FT student) Rude clients EXTREMLEY LOW PAY

Ontdek andere reviews over H&R Block

5,0
20 okt 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-Amazing culture -Great pay -Hybrid and flexible work -Learning and Development Opportunities

Minpunten

I have no cons for this company!

3,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible availability. Path for promotion is obvious and quantified.

Minpunten

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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