Pluspunten
Further training opportunities, well-known name, wide demographic range of clients.
Minpunten
Too much in-person tax prep, hour allotments for all appointments, regardless of complexity of a client's tax situation, poor tax production software (buggy), poor scheduling software, I also have never had such aggravation with the FRICTION the software/AI is causing here. It is impeding our work and angering clients. It can be hard to look up and find how to fix. Now, we have to report things to some tech support team half across the globe? That hopefully addresses it before our deadlines. But it usually gets added to its endless list of "known issues". I actually did a couple of state returns BY HAND, completely bypassing the software. Ugh.