Customer Service - werkgeversreview Customer Service Representative bij HCLTech

1,0
17 dec 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Support from teammates Monthly bonus Commision

Minpunten

Thrown into the deep end with barely any training Expected to meet unrealistic targets Care more about meeting AHT so TL's can get bonus rather than actually helping the customer No support from managers Agents know more about services then TL's Not recognised for hardwork

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5,0
16 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Minpunten

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3,0
6 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Autonomy, good leadership, support from the top.

Minpunten

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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