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      HCLTech

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      Technical Support Agent - werkgeversreview Technical Support Agent bij HCLTech

      1,0
      27 jan 2016
      Technical support agent
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Only good thing is amount of experience you can obtain if you wish to do so. Other than that there are no good points in this company.

      Minpunten

      No management. Agent with good technical and customer care skills becomes agent, mentor, team leader and manager while people that should represent these roles spend entire time chit chatting and gossiping or even watching cartoons. I spend most of my time troubleshooting 3rd party issues assigned to me by managers even though we should not be supporting things not related to eir, training new staff, taking care of complicated issues and not even one thank you goes my way from anyone other than customers. They train staff without giving any bonuses or incentives.

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      5,0
      16 mrt 2026
      Software qa engineer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

      Minpunten

      Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

      1,0
      29 jun 2026
      Software developer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      nothing, really, nothing appears to be functioning in this organization from onboarding over working, billing, offboarding

      Minpunten

      I have not been paid for my work after almost 90 days now. There is no formal explanation or refusal, but they are just sitting it out it appears, pocketing the money that has been paid on my behalf by the client.

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