Customer service - werkgeversreview Customer Service Representative bij HealthPlanOne

Transparent, friendly, cares about employees, always evolving to keep up with industry changes

I can't think of anything negative in my experience

There are none since the beginning of the year besides being remote.

This company has shown a complete lack of loyalty to the experienced agents who built their success. Instead of supporting staff through tough market changes, management has resorted to driving out seasoned agents to absorb and keep their books of business. ​Predatory Contract Structures: They are actively running through mass layoffs and replacing experienced professionals with new agents who don't know any better. These new hires are put on volatile, short-term quarterly contracts that management constantly alters to the company’s benefit. ​Shrinking Revenue & Cut Commissions: A massive influx of carriers are moving plans to non-commissionable structures, and the company offers zero protection or stability against these drops. ​Massive Provider & Plan Friction: Major hospital networks and doctors are dropping Medicare Advantage plans entirely, and carriers are shifting heavily toward strict HMO models that doctors and clients hate. It makes retention nearly impossible.