Good for now. We'll see how it goes - werkgeversreview Customer Service Representative bij Inktel

4,0
19 nov 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

One week of training and one week of nesting which allows a little flexibility for rookies when it comes to quality assurance needs. You get paid 8.10/hr for the period of training and then get bumped to 10/hr for a standard CSR position. Full benefits are provided after 90 Days and PTO after 60 days

Minpunten

Not as much of a turn over rate as other companies i've worked for but they still have it and it's something to be aware of. They will not accept certain accommodations if it doesn't meets their needs and they will try to terminate you if your schedule doesn't fit with their's. You must have 12 hours of availability Monday through sunday and you CANNOT have two consecutive days off (Ex: Saturday and Sunday). Interviewers have misleading information from the actual managers and supervisors so when you get hired, make sure all of the information you receive is confirmed and correct.

Ontdek andere reviews over Inktel

5,0
23 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great advancement opportunity Weekly pay for 1099

Minpunten

Accountability for under performing employees is not there.

1,0
5 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The training schedule and anticipated work hours were very convenient and aligned well with my availability. The onboarding process initially seemed organized, and I appreciated the opportunity to start quickly.

Minpunten

There was a lack of clarity from the beginning. During the interview, I was assessed on chat support, but training was strictly voice-based. This shift in expectations was confusing. Communication and expectations were not clearly aligned between the hiring process and training. There appeared to be little flexibility or understanding when unforeseen circumstances occurred. On Easter Sunday, while in training, I lost power at 1:48 PM due to circumstances outside of my control. Within a short time frame—by 3:07 PM—and despite a 30-minute lunch break during that period, I received a call informing me that I was being let go from the contract. There was no opportunity given to explain, recover, or rejoin training once power was restored. The decision felt rushed and lacked empathy or consideration for real-life situations that can arise in a work-from-home environment.

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