Internode

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Ok - werkgeversreview Customer Service Representative bij Internode

3,0

14 jun 2025

Customer service representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Actually finished 2012. One of the great cultures of staff wanting to support each other.

Minpunten

Very behind other call centres. Used a backward system called SNBS (Shiny New Billing System). CFO (Sean habgood) and CEO (pat tapper) were disinterested in customers / staff / fixing problems. Only cared about their bonuses.

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1,0

10 dec 2024

Customer support representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The staff culture was good.

Minpunten

The management of this business does not understand the difference between a value based company and a service based company. This company used to pride itself on the knowledge, expertise and willingness to assist its customers (a service based company), then after multiple takeovers the upper management only cared about competing on price and the quality of service went to hell, as did the culture of the company.

5,0

13 mei 2024

Help desk technician

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Great culture, room for growth

Minpunten

None that come to mind

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