4,0
19 feb 2025
Voormalige werknemer, minder dan 1 jaar
Akron, OH
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht
Pluspunten
They care about your well-being. They have a good team atmosphere. There is a lot of diversity so you do get understanding in that way. Management does listen, and tries to find solutions.
Minpunten
The training for the role I was in was not adequate for the variety of types of calls that can come to you. They range from answering a quick question about where to put a number in the software to preparing a full tax return. You can have a text chat or a verbal call. No role play is done in the training. All the training is basically videos. It is not adequate.