Good culture - werkgeversreview Customer Service Associate bij KEY2ACT

Really great leadership especially from current CEO Joe Alvarez. Great, smart, and friendly team. Very focused on client value.

Startup product was difficult to get off the ground.

New CEO has come in and made significant improvements. What used to be a top heavy organization is now one of the leanest workplaces I have ever experienced. Several layers of middle management are gone! In its place is a skilled and professional workforce. Non-management (and there are very few managers these days) employees are encouraged to make decisions on their own; we now have a voice in how the organization is run. Previous distractions and the cult of personality of certain individuals in the old organization have been done away with.

Expense policies are outdated and need to be revised.