Online Banking - werkgeversreview Customer Service Representative bij KeyBank

2,0
31 jul 2018
Aanbevelen
Goedkeuring directeur
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Pluspunten

good management was fired, teams disintegrated, i dont have positives for how it is now

Minpunten

absolutely numb skulled management with no ability to acknowledge the humanity of their workers in a respectful and professional manner.

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5,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Culture, opportunities, industry leading products and benefits

Minpunten

Internal politics and favoritism blocks talent

4,0
23 jun 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Flexibility is what sells this place as a great place to work. Hybrid schedule, great PTO, no guilt trips for needing time off for family matters.

Minpunten

Your experience will vary greatly based on your manager. One asset manager can freely call in or wfh without worry where another AM may be reprimanded for the same. The insurance department is completely inept. Borrowers are constantly threatening to sue because our insurance dept management sucks. Very little training across most departments. Some people work very very hard, others dont work at all, there doesnt seem to be much oversight there. When a manager tells their employee "dont expect to get promoted next year" with no guidance or encouragement, you pretty much kill all motivation for that employee to do better. They will hire people as senior staff and pay them way more than their seasoned employees make, and then tell their seasoned employees not to expect a senior promotion.

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