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      KnowBe4

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      Reviews voor KnowBe4

      A shell of its former self - werkgeversreview Support Technician bij KnowBe4

      2,0
      10 mrt 2026
      Support technician
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Fantastic coworkers, nice office, decent PTO plan when you can afford to take time off

      Minpunten

      Unrealistic expectations to hit KPIs that don’t update as our workload continues to increase with our scope of support. The position has become significantly more technical and challenging despite no compensation increase, and management has explicitly stated there are no plans for this as we continue to support more products. The support department had rather measure and base your performance on how quick you are to press a button rather than your ability to help customers or resolve issues. Don’t expect to be trained adequately on any of our products before being thrown into the frying pan. That isn’t even touching the company-wide issues that have appeared after our CEO change and PE acquisition.

      avatar
      Reactie van KnowBe4
      3mo
      Thank you for sharing. We’re focused on improving leadership transparency and communication across the company. If you have specific details please reach out to peopleops@knowbe4.com.

      Ontdek andere reviews over KnowBe4

      5,0
      11 jun 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Hood staff be kind nice

      Minpunten

      Poor pay insurance bad hard work

      1
      2,0
      8 jul 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      not many pros left with the current leadership and direction, but it's still a good place to work to learn about the industry and gain skills

      Minpunten

      executive leadership and the equity ownership have taken this company to the gutter sadly, there isn't any culture left and the product keeps getting worse with only more hype about how they're on top of the AI revolution. Almost all the leaders and thinkers who made KnowBe4 great have left or were pushed out, which is normal with a CEO change but the folks taking on "change management" are clueless about the business and about the teams they're in charge of. The product needs to regain it's quality and customer friendly design, right now it's losing out to smaller vendors and issues are continually overlooked.

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      Reviews voor KnowBe4Reviews voor Support Technician bij KnowBe4Review voor KnowBe4