LanguageLine Solutions

Reviews voor LanguageLine Solutions

Poorly designed training - werkgeversreview Remote Interpreter bij LanguageLine Solutions

2,0

6 mrt 2025

Remote interpreter

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Easy application through another labor placement agency

Minpunten

1. As titled, very poorly designed training which shows how much they don't care about their employees. 2. You have to purchase your own equipment for work. 3. They do have some restrictions on what technology or equipment (i.e. a specific brand of cell phone), but the recruiter told me there was no restrictions. 4. Remote jobs like this list being home as one of the pros, but you have to pay for the electricity and the equipment wear and tear without any compensation. You can't even write it off the tax return under current tax regulations. 5. The break policies don't seem to consider the health hazard that could be caused by wearing headsets for long hours. There should be microbreaks built in the schedule to avoid occupational health issues. Maybe that's why they don't hire anybody from California because the labor laws tend to be stricter there. This rating/review is only about the mandatory training that the company provides. However, based on the quality of the training, I don't anticipate that this company will care much about its employees.

Reactie van LanguageLine Solutions

Thank you for taking the time to share your feedback. We appreciate your perspective and understand that training is a critical part of the employee experience. We continually evaluate and refine our training programs to ensure they are effective, engaging, and supportive of our employees’ success. Regarding equipment and technology requirements, we strive to provide clear guidelines upfront to prevent any misunderstandings. It is unfortunate there may be miscommunication during your hiring process. We also recognize the importance of work-life balance and employee well-being. While our scheduling policies are designed to align with business needs, we understand the value of microbreaks and they are available. We appreciate your input and will continue to work towards improving the employee experience. If you would like to provide additional details or discuss your concerns further, we encourage you to reach out to us directly.

Ontdek andere reviews over LanguageLine Solutions

5,0

27 okt 2025

Telephonic interpreter

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Providing communications help for health care, insurance, beginning of life, end of life, counseling, IT. Among the highest minutes in the industry. Great record keeping, and pay is only 7 days after the close of every month. The annual training as well as recertification is paid events. Offers relative independence, after several audits, if you comply with excellence in customer service, you are pretty much on your own.

Minpunten

The minute rate is among the lower side among language companies. Find that while you can gain lots of successful advice from the company bulletin board, but offering advice is often better to those in authority.

Reactie van LanguageLine Solutions

8mo

Thank you for taking the time to share such a detailed and insightful 5-Star review. We’re glad to hear you value the meaningful nature of the work and the opportunities to make a difference across so many vital sectors—from healthcare and insurance to counseling and IT. It’s wonderful to know you appreciate the structure, record keeping, and flexibility that support your independence and professional growth. We also appreciate your feedback regarding pay and communication. We’re always reviewing ways to remain competitive and to strengthen collaboration across all levels. Congratulations on your success and progression from Interpreter to Tester—we’re proud to see team members grow and thrive within LanguageLine!

1,0

24 jun 2026

Spanish bilingual interpreter

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Stay home. That's all. Nothing else.

Minpunten

Fifteen seconds to recover between stressful calls. The health insurance they offer is super expensive for the poorly paid for hours you get. It does not match. Micromanage everything, constant supervised and not a proper guidance after being pointed the errors of the week. Extreme poorly paid for the higher quality of job that they want. The company charges 3 or 4 dollars for minute, but an interpreter gets paid 15 an hour before taxes. See the difference? Days off unpaid always. Not fair. Not even during sickness, grief or personal emergencies.

Reactie van LanguageLine Solutions

Thank you for sharing your experience and for the time you dedicated to LanguageLine over the course of more than a year. We recognize that interpreter work is demanding, and we appreciate the professionalism and commitment required to provide high-quality language services. We continuously review our practices, resources, and support systems to help interpreters succeed and foster a respectful work environment. We value your feedback regarding your experience and appreciate the contributions you made during your time with us. We wish you all the best in your future career endeavors.

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