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      Lufthansa InTouch

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      Reviews voor Lufthansa InTouch

      It gets worse. - werkgeversreview Customer Service Representative bij Lufthansa InTouch

      2,0
      13 apr 2026
      Customer service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good workplace community. workmates and people are generally nice and friendly.

      Minpunten

      management is incompetent, overworked yet underpaid, mandatory overtimes, feels more like a BPO setup than an airline company, you feel like a punching bag for abuse from the customers given how bad this airline is (plenty of flight cancellations, even pilots are going on a strike because they don't pay well, search it up.), salary increase even after being a performer for a whole year is so low it feels disrespectful and doesn't honor the employee's hardwork. work-life balance is almost non-existent.

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      1,0
      1 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      * Relocation package. * 2.5 months of paid accommodation. * Issue in the accommodation was resolved within 3–4 days.

      Minpunten

      *Promised support after onboarding, but little support in practice. *Thrown into difficult customer calls after only 4 weeks of training. *Constant complaints from angry and impatient passengers. *Extremely complex and outdated systems. *Continuous call monitoring and performance evaluations. *Very strict break policies. *Unpaid time spent logging into work systems. *Frequently changing shifts (morning, afternoon, evening). *High stress and burnout risk. *Poor work-life balance.

      3,0
      3 jun 2026
      Customer service consultant
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good starting background point for an airline industry

      Minpunten

      Low rate of retention for tenured employees

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      Reviews voor Lufthansa InTouchReviews voor Customer Service Representative bij Lufthansa InTouchReview voor Lufthansa InTouch