Enjoyable team but poor growth and management issues - werkgeversreview Customer Service Representative bij MOO

3,0
19 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

I loved this job but their systems are breaking and things were falling through the cracks more than ever and I definitely felt it. I was let go and morale was honestly in the toilet for me. It made me realize I deserved better. - lovely people within my team and similar departments - hybrid work from home environment - structured work days

Minpunten

- limited room to grow with changing systems and standards. it felt like you weren't allowed to grow due to lack of time, people and energy. -if you aren't useful anymore they'll just get rid of you and start over by outsourcing their operations to Cape Town - ungraceful in the delivery of bad news by HR and senior management. - senior management felt messy and focused on protecting themselves and the brand

avatar
Reactie van MOO
1w
Thank you for taking the time to submit your feedback. I recognize and appreciate you sharing your concerns.

Ontdek andere reviews over MOO

5,0
23 jun 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Minpunten

None that I have come across yet.

avatar
Reactie van MOO
1y
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
1,0
3 apr 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Hybrid, flexible, benefits are through the UK

Minpunten

Over the years, the company’s culture has steadily declined. What was once a positive and collaborative environment has shifted into one that appears to tolerate unprofessional behavior, reward favoritism, and lack strong leadership by example. Employees do not feel safe voicing concerns, even when those concerns are presented constructively with potential solutions. This has created a culture where open communication is discouraged rather than supported. There are also significant concerns regarding sales management. Leadership behaviors and work ethic at times fall short of expectations, with managers assigning responsibilities outside of employees’ defined roles, offering limited coaching, and not consistently demonstrating accountability. In some cases, work completed by team members is not appropriately recognized. Accountability overall appears to be lacking. Employees are frequently left feeling undervalued, which has contributed to low morale. While the organization promotes a commitment to work-life balance and a people-first (“keep it human”) culture, these values do not always align with the day-to-day employee experience. As a result, the company has experienced the loss of highly skilled and talented sales professionals. Recent organizational changes, including significant layoffs and the transition of roles to lower-cost regions, have further impacted trust. This has been particularly challenging given prior reassurances about job security. At this point, the organization has lost credibility with many employees due to these inconsistencies and decisions.

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