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      MSI Data

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      Reviews voor MSI Data

      Struggling to maintain customers - werkgeversreview Customer Success Manager bij MSI Data

      1,0
      30 okt 2025
      Customer success manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Generally the employees were friendly and helpful. The office moved to downtown Milwaukee and it was nice being in a vibrant area.

      Minpunten

      Pay was low compared to other similar roles. The product was inferior and buggy. As a CSM I was putting out fires nonstop and begging customers for another chance.

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      5,0
      9 jan 2023
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Dedicated and passionate people Focused on improving the solution and customer experience Good culture and fun team events - putting genuine effort into improving culture Company is growing and has a logical and innovative roadmap for the platform Service Pro is a true Saas solution, continually being updated and improved A large props to leaders who have helped revive the organization, made the tough decisions, & aligned to allow for positive momentum and growth Awesome partners ready to help and even better clients Awesome office/location and "culture perks"

      Minpunten

      Have had to reduce staff in areas of the business Low in office attendance Covid & economy has not helped this organization thrive Still running into issues with outdated, unfavorable client agreements from years ago

      avatar
      Reactie van MSI Data
      3y
      We appreciate your calling out the exceptional qualities of the members of our team! Each employee helps contribute to refinement and improvement of our product and the experience of our customers, colleagues, and others in our ecosystem. We’re so glad you’re enjoying our prime downtown location, culture, and benefits of being a part of our team. It’s never easy to lose members of our teams no matter the circumstances and what may be left behind, but we appreciate and agree with the advice to continue leaning on the feedback of our current employees, clients and partners for continued growth. Thank you!
      3,0
      3 dec 2025
      Manager
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Lots of investment in employee retention efforts

      Minpunten

      Needs more product investment and innovation

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