Nothing Good About This Company - werkgeversreview Customer Service bij Mainstreet Collection

1,0
21 sep 2018
Aanbevelen
Goedkeuring directeur
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Pluspunten

There are no pros to working here

Minpunten

Micromanaged--every email and phone call is monitored and if you don't use enough exclamation points to show that you are "whimsey" you will be reprimanded. Frowned upon to form friendships and relationships with cowokers Almost every product in their line is a knockoff. They take someone else's design and make it in China for half the price and the quality is awful. If it is an "original" design, it will stay in the product line each season and they will just change the colors and patterns. Horrible working conditions, especially during market. You are required to work 12 hour shifts and you can't sit down. Management has ZERO respect for their employees. You will never be rewarded for good work, but quickly called out and yelled at when it's bad. I heard the owner YELL at reps on the phone multiple times. High turnover. I was there a few months and 7 people left and 5 more left a few months after I did. Employees are not allowed to have their cell phones out AT ALL. You can't even have it on your desk. You best hope and pray an emergency doesn't happen during working hours because you won't be able to check your phone to find out. Don't worry, the owner has her phone in hand at all times, but you must keep yours in your purse or pocket.

avatar
Reactie van Mainstreet Collection
7y
Thank you for taking the time to share your feedback. All of our products are designed in-house. We have new product introductions 3-4 times a year which include extensive market introductions. We work towards creating on-trend products with our own MSC twist. Time, energy, and research goes into creating new products and updating existing top sellers for our line. We inspect all samples to ensure quality assurance prior to shipping to our customers. Our cell phone policy is in place for the office and warehouse staff for various reasons. We have found active cell phone use to be a distraction. Our policy also ensures employee/customer confidentiality. We encourage all employees to provide immediate family and friends our office number should any type of emergency arise. It’s fair to say, the owner is in contact with many people on a day-to-day basis for the benefit of the company. Market is indeed a busy time for MSC. It is certainly all hands on deck during market season both in the office and in the showroom. For those that go to market, we cover all travel expenses, hotel accommodations, and a per diem each day on top of providing lunch each day. It’s an experience and privilege that not a lot of people get to take part in. We provide everything we can to help compensate for the long days and we certainly appreciate everyone that takes part in market and the company’s success. We as a company value hard work and dedication in getting the job done. We provide a competitive and fair compensation package to all of our employees and in return we have goals and expectations to fulfill.

Ontdek andere reviews over Mainstreet Collection

5,0
17 dec 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It's great to be working for a company that is supportive in every way. They give you the tools you need to do your work efficiently and effectively. If you need assistance with something, any one would be able to help-whether it is a warehouse employee, a product designer, or sales director-we are all here to help each other to build a successful company to grow even more. It's very simple-if you do your job and do it efficiently, the job will reward itself.

Minpunten

We are a small company, but we are mighty! Sometimes one person has to wear many, many hats and it can be overwhelming at times. But with a supportive staff behind you, you will be able to accomplish any given task at hand!

2
avatar
Reactie van Mainstreet Collection
6y
Thank you for your review! Small but mighty, indeed. Thankful for a team that doesn't mind pitching in wherever they may be needed!
1,0
18 dec 2025
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Ok pay & good benefits

Minpunten

toxic work culture, no work life balance

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