Pluspunten
Some good coworkers, a good way to learn, great for students fresh out of college to make over $40,000 and gain experience, company activities.
Minpunten
You’re expected to teach yourself, no raises, medical insurance could be cheaper for such a large company, systems are outdated, some coworkers are not helpful and plain rude, some coworkers log off the phones leaving the calls to the others (or you if it’s only two of you on the team), if you’re good at what you do they will pile the work on you rather than attempt to teach other team members, not always enough staff (or too much work for team leader) which makes the work get behind and in turn makes for more calls of people complaining about receiving their benefits paperwork or checks.