CS is lost - werkgeversreview Senior Customer Success Manager bij MongoDB

2,0
14 sep 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

- Brand name company - Strong onboarding - Product market fit

Minpunten

CS responsibilities continue to move in a worse direction and directly compete with Sales and SAs while we’re supposed to be partnering. It turned into a role where you have monitor sales ethics and even get in the way of their bonus comp while continuing to try and be a part of the account team. Its almost all of the bad of sales without any of the good. CSM Management is clueless and doesn’t know to how to deal with the challenges at the IC level. The incentive structure breeds a culture of lies and politics. Stay so far away from this job.

Ontdek andere reviews over MongoDB

5,0
24 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Supportive people, a strong culture, and meaningful flexibility are the biggest positives. I've had the chance to work with thoughtful colleagues who care about doing good work and helping each other succeed. There are solid opportunities to learn, build relationships across teams, and contribute in a way that feels impactful.

Minpunten

Workloads can be heavy during busy periods, and priorities can sometimes shift quickly (which is expected in growing companies)

1,0
29 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Remote work and decent pay

Minpunten

Really depends on the team, however middle management needs to be addressed. Toxic culture that truly depends on who your manager is. Silent layoffs are made to seem "Performance-based", then job is re-posted at a reduced range. Proceed with caution and understand that HR is not your friend.

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