Next Level Solutions

Reviews voor Next Level Solutions

Found a niche, failed to capitalize, going to fail - werkgeversreview Software Developer bij Next Level Solutions

2,0

5 nov 2025

Software developer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I have never felt more at home with the boots-on-the-ground employees than here. There are dogs in the office. Before the office move, it truly felt like a "we're all in this together" type of company.

Minpunten

After the office move however, everything changed. Must have been something in the florescent lights that made leadership decide they were above everyone else. From the time the move happened to when I left, culture tanked, reorgs happened once a year, reasons were given to not give out promotions, and leadership became more and more bloated. So far we've seen two layoffs happen in the past few years, and a few not-so-subtle moves to get people to leave on their own accord (leadership really likes to think they're smarter than those that work for them, just check out each of the responses to every single review, it's all lip service, even the inevitable response to this review "we understand" "we're continuously working to" "while we recognize", it's all beautifully-written business condescension). This last move looked to be a real humdinger, making employees sign gag orders or they won't get their already weak severance pay (a week for each year of service). Both layoffs were right at holiday times, the first in the beginning of December that year, and this one a week into November, which is a real jerk move when no one hires until the beginning of the year, and the company has literally not been around long enough to pay anyone their severance to last until the end of the year. Although maybe this time the COO won't buy a new $120k car the week after the first round of layoffs! It's all about the optics you know. Speaking of management, they are all "doing the best they can with what they got" which just around no management experience before running the company. There are a token 2-3 directors and up that came in with some management experience, but when your ~175 person company is 20% directors and up, that's a startling shortage of real experience. And surprisingly, it shows! It's no secret that Duck Creek is on the decline, and the one smart decision that NLS made was to broaden their offerings, purchasing Britecore, or whatever it's called. Thing is, they never broadened their offerings, never leaning into Britecore, moving into the Guidewire space, or even custom insurance solutions. And now we're seeing the shortsightedness of it all. At the peak of NLS, they had 350 people working there, and now, I think it's less than half of that, all in two years. Do Good Work amirite?

Reactie van Next Level Solutions

6mo

Thank you for providing your feedback regarding your time at NLS. We appreciate you sharing your initial positive experience of a strong team culture and a sense of community among employees. We also recognize that your experience following the office move was defined by significant frustration, and we want to address the serious claims you raised: Strategic Direction and Technical Work We understand your frustration regarding the pace of our technological shift. While our long-term strategy involves aggressive expansion into modern insurance technology and leveraging a variety of assets, we also have a core commitment to our existing clients who rely on the platforms we enhance and support. Our teams are currently focused on integrating new platforms and building forward-looking solutions to ensure future growth, and we are committed to providing our employees with clearer paths to participate in these new initiatives. Leadership Structure and Management Experience We strive to maintain an organizational structure that is lean, agile, and effective. The strategic needs of our business drive the composition of our leadership team. We invest heavily in professional development to ensure all leaders—at every level—have the experience and resources needed to support their teams. We take your feedback on the perception of management experience and engagement seriously, and we are improving visibility and communication from our leadership team. Reductions in Force (RIF) and Offboarding Difficult, business-necessity decisions are never taken lightly and reflect economic and strategic shifts, not a lack of value for our employees. While the timing of any RIF is never ideal, we are committed to handling these situations with dignity and respect, and in compliance with all legal requirements regarding severance and separation agreements. We cannot and will not comment on the personal or financial details of any employee, past or present, while maintaining strict ethical standards for all business expenditures. We value all candid feedback as it helps us identify areas for necessary change. We are actively focused on stabilizing our culture, accelerating our strategic technological vision, and ensuring clear, authentic communication from leadership moving forward. We wish you success in your future endeavors.

Ontdek andere reviews over Next Level Solutions

5,0

18 mrt 2025

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

The employees and leadership at NLS are hard working, generous, understanding, and look to employees to help lead the way in services provided to clients.

Minpunten

The loudest voices tend to stir the pot the most.

Reactie van Next Level Solutions

Thank you for your review and for being part of NLS over the years! We’re so glad to hear your experience has been shaped by great colleagues and leadership who are focused on collaboration and service. We also appreciate your honest perspective. Creating a positive and productive environment means continuing to listen to all voices - while also staying focused on what moves us forward as a team. Thanks again for sharing your thoughts and for all you bring to NLS.

2,0

12 mei 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Benefit package which includes PTO

Minpunten

Upper Management only cares about themselves and doesn't listen to the employees. They don't care when someone leaves. They are promoting people into upper management that have no business being in charge not only of people but a company. They are not transparent like they claim they are and only care about certain people and are not addressing the real problems. If they would listen to their employees and fix the REAL problem, the company would succeed. They tell you to come to them and let them know what the problem is. When you do, they don't listen or do anything about it.

Reactie van Next Level Solutions

Thank you for sharing your feedback. You're describing a specific pattern: you spoke up, and nothing happened. That's not a gap in our process. That's a breakdown in trust, and those don't get fixed by telling people we have an open-door policy. You called out the People team directly. When the people responsible for culture and employee experience don't get it right for an employee, it can show up everywhere, and you felt that. Putting people into leadership who aren't ready to lead people can be damaging. It's a fair criticism to make, and it deserves a real answer, not a line about how we're committed to developing great leaders. We're looking at how feedback moves inside this company and whether our actions match what we say we believe. That work isn't finished.

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