Massive Culture Shift - werkgeversreview Customer Success Manager (CSM) bij Optimizely

We truly appreciate your feedback and your commitment over the past year. At Optimizely, we are committed to being an AI-first company, and a huge part of that is ensuring our team has the tools and training needed to succeed. Hearing that you feel well-enabled on our AI initiatives is a strong validation of that effort. Thank you for your hard work!

We’re sorry to hear that your experience has felt inconsistent and at times difficult to navigate. As a company operating in a fast-paced and evolving space, priorities can shift—but we recognize that this must be paired with clear direction, strong enablement, and consistent expectations. Where that balance isn’t met, it’s something we take seriously and are actively working to improve. We want to be clear that our goal is not to rely on individuals to “work through chaos,” but to create an environment where teams are set up to succeed through better alignment, clearer processes, and more objective feedback and evaluation practices. Strengthening these areas continues to be a focus across the organization. At the same time, we are committed to fostering a respectful and inclusive culture, and experiences that fall short of that are not reflective of the environment we aim to build. We appreciate your perspective, as well as your recognition of the learning and growth opportunities here.