Great place, amazing people, remote work - werkgeversreview Senior Customer Service Representative bij Optum

4,0
26 jan 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Provides equipment for work from home. Great people. Flexibility. Benefit package.potential for bonuses. Great pay once you onboard after contract.

Minpunten

You can hardly achieve lowest bonus even for top performers. If you aren’t in sales you aren’t noticed. Your onboard pay isn’t likely to change by much. Raises and advancements are almost nonexistent. Works outside the corporate norm. Always changing everything so hard to keep abreast. Quality measurements are inconsistent and contradictory month to month.

Ontdek andere reviews over Optum

5,0
24 mrt 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Very good culture and managers are very helpful, good work benefits

Minpunten

not much movement or increment

3,0
4 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Minpunten

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle