Pluspunten
1. The hourly wage/ salary for every position is generally 5%-15% better than most competitors in the industry. 2. The standard for cleanliness is very high and this is known by food inspectors.
Minpunten
As for the two pros, there are cons that counterbalance them: 1. There is much more expected from every associate compared to competitors. i. BOH needs to learn how to chop/cut a variety of veggies which they would not do in other fast food competitors. ii. FOH needs to be constantly cleaning in preparation for (visits) more than operation itself. Sometimes this means a decrease in customer service quality if a visitor (ACO/RDO/ZVP/CEO) is present. 2. As mentioned above, people must constantly be cleaning. Depending on superiors, this may mean associates and general managers are cleaning until 5 or even 6 am in the morning. (If you ask, they will never admit to ordering people to do this.) 3. Management describes the company as an open-door policy, but it really isn't: i. Anonymous surveys for people being promoted are not anonymous. Write a sincere comment and a method for the individual to improve, you will be punished. ii. Suggest ways to improve the organization, you will be told you do not align with the organization. iii. Your ideas are not really heard in this organization. Leaders, including the CEO, already has an approach, and if you do not listen, then you will be asked to leave or punished. 4. Before big visits (such as the CEO), teams from other stores will be asked to come coach your associates and clean your store. Sometimes associates from other stores may be asked to work at your store on the day of. 5. Self-improvement courses are recommended. WRONG. They are required or else you will not move up. Want to choose your own education? Sorry, you must attend what the CEO has attended. There is only a linear approach to advancement. The belief is that only the way the CEO became successful is the road to success for everyone. 6. Most general managers just go with the flow. From what I've seen, people with creativity and leadership leave the company or never speak up.