Pluspunten
4-day (10-hour day) work week (until it was taken away)
Minpunten
I’ll preface this review by mentioning that most of the staff are hard-working, talented individuals that have unfortunately been trapped in an environment that neither appreciates or values their contributions or presence. Current employees, please read the last few points specifically to make sure all of your tax information is being reported correctly! -Micromanagement- Zero trust in employees to do their job properly VPN restrictions; Unable to login/locked outside of working hours Monitoring software (Teramind) records any and all activity on employee devices (will be viewed live and filtered by date/time for evidence) PowerBI (a business intelligence tool) will extract data from Teramind to show time spent on every application, recorded "call coaching", interaction between employees and clients, and “T-sheets” that show correlation between clocked-in time and actual time spent working (any amount of “idle” time, ie without movement, is questioned and scrutinized) Daily (recorded) 1-on-1’s with your manager and ownership to share your screen and present all of the above data from the previous day (to justify your employment) -Owner/CEO- Company’s chaotic atmosphere is a direct result of the owner and his fear-based “leadership” tactics When he is not joining a 1-on-1 to berate an employee (whos’ job he likely doesn’t understand), his time is spent monitoring Teramind in order to collect screenshots and recordings of employee activity, which he then sends to that employee's direct manager to request justification for everything done by that employee (this includes private Teams conversations between coworkers) Constantly threatens to outsource or eliminate departments if employees do not consistently fulfill his unreasonable expectations as well as justify their employment daily His way or the highway. No reasoning with this person, he will either send his henchman to squash any dissenting opinion, or he himself will retaliate immediately with termination to any and every attempt to question his decisions Does not believe employees are needed, will try to do every job himself and those employees will be punished for any outcome; -Frequent Policy/Protocol Changes- The company handbook is updated after nearly every terminated employee, because there is always a new policy to crack down on Employee autonomy will be taken away bit by bit (including management) until your only job will consist of watching your coworkers activity on the monitoring software and then to join meetings to snitch on them to save your own job “Self-improvement” and “accountability” make up the core culture of the company. This, however, is akin to a pencil sharpener. You will end up a nub with nothing but some lead and an eraser. You will be forced to use your PERSONAL LinkedIn account (don’t worry, they will make you one if you don’t have it already) in order to advertise, social outreach, and network for the company. Likes, comments, reposts, and adding any random connections you possibly can are required Marketing will share weekly a “Leaderboard” of this “Employee Ambassador Program” to name-and-shame those who are not meeting the “standards” HR constantly chaperone’s the owner in order to avoid yet another lawsuit, and is not interested in aiding employees No strategy, blind-leading the blind (ie Ownership constantly tries to emulate successful software companies on social media, which leads to constant, dramatic changes in the overall business strategy (commission plans introduced, then altered, then eliminated - merge teams just to separate as quickly as they were put together – 4 day work week introduced then removed – KPIs change quickly – management is a revolving door with no chance of getting a firm grasp on their team in the few weeks they are employed) No PTO or holiday pay for the first 90 days of employment No match with the employee 401k contribution program Required clocking in and out for both hourly and salaried positions No maternity leave/benefits Expensive health insurance (basically COBRA while employed) -Inclusivity- The current staff is mostly comprised of 25-45 year old White employees (of course there are some bilingual staff who do not fit those metrics, because making money in the international markets is too important to give up) Nepotism -High turnover- The only employees that don’t need to be in constant fear of losing their jobs are the acting C-suite (Robert Hammond, [redacted], and [redacted]) This is a privately held company with ~100 employees, but they maintain a 45% retention rate Over the past year and a half, over half of the company has been terminated or resigned, up to and including the President -Lawsuits- Too many to count -Sketchy business practices- For current employees, please make sure you have a physical copy of every paystub, as these will be near impossible to retrieve when actually needed (they will be needed) When applying for unemployment insurance benefits, my wages and “credit weeks” were not reported, which has lead to an increasingly difficult application for benefits and lengthy investigation Several employees have had issues with filing their taxes due to errors Owner has been known to reach out to candidates in an effort to replace current staff members while requesting said candidates do not contact internal acquisition team Termination without warning is common, you may find yourself locked out of the system after having a brief conversation with the owner about how his latest policy change might not be the “best idea he’s ever had!”
