Not a stable job - werkgeversreview Customer Service Representative bij PayPal

2,0
24 jul 2024
Aanbevelen
Goedkeuring directeur
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Pluspunten

Met some cool people, but that's about it.

Minpunten

Leadership was a huge mess. They were never on the same page regarding issues, and they all provided different information when you asked for help. There was also a lot of false hope. Going in you are promised longevity, and growth with the company and then all of a sudden you are being laid off because they are moving every single job overseas. They even mislead me about the job I was hired on for. They promised that I was going to be a sole chat agent during the interview, and when I got hired on we were immediately thrown into the phone queue. Overall just a terrible experience. They also kept changing our benefits every year. Just absolutely zero consistency across the company.

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5,0
15 mei 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good company to work for, good work life balance

Minpunten

They should have more developers than other titles.

2,0
13 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Minpunten

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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