-Management in PSD department. We are led with a “trail and error” approach. Processes are often rolled out and then rolled back when the irrationality becomes apparent. Every week brings and even poorer thought out plan than the previous. This is the result of promoting people who incur favor from upper management as opposed to earning their promotions based on merit.
-Unrealistic expectations of client facing roles.
-Increased workload with no accompanying support from management.
-Reactive process changes and job functionalities. Something has to go very wrong to initiate any kind of change.
-Decline in quality of product. Massive IT problems.
-Continuous set-up issues for new clients
-No accountability from supporting departments- specialist told to take ownership of every error.